getwaved.ai / Legal

Refund Policy

Last updated: 14 October 2026 · Wavelink, registered in Bangladesh · applies to getwaved.ai and all Wavelink regional entities

We would rather earn your next kit than extract from this one — that sentence is on our pricing page and it is the operating principle behind this policy. If something went wrong with your order, here is exactly what you are entitled to and how to get it. Every request starts with one message to [email protected] or WhatsApp +880 1410 809023.

1. 30-day satisfaction promise

For standard kits (any non-custom design from our catalogue), you may cancel within 30 days of delivery for a full refund, no interrogation required. We may ask what went wrong so we can fix it, but your refund does not depend on the answer. Return shipping for change-of-mind cancellations is covered by you; we cover the return cost when the return is because of our error.

2. Defects, damage and errors — 100% covered

If your card arrives defective, damaged in transit, misprinted against an approved proof, or not matching your approved design, we replace it or refund it in full — your choice — within 12 months of delivery. We cover all shipping in this case. Send us a photo of the card and the packaging within 14 days of noticing the issue so we can trace the batch.

3. Custom-design orders

Custom orders (your brand, your artwork) begin consuming studio time the moment the first proof is drawn. You may cancel for a full refund any time before you approve the first proof. After proof approval, the design fee portion becomes non-refundable, but the card production and shipping portions remain refundable until dispatch. After dispatch, section 2 applies.

4. How refunds are paid

Refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to post the money. If the original payment method is unavailable (closed account, expired card), we refund via Wise or bank transfer after verifying your identity.

5. What is not refundable

Duties or import taxes your country charged on delivery (recoverable directly from your customs authority).
Orders returned to sender because of an address error you entered — we will re-ship at cost, or refund minus the shipping and re-ship cost.
Profile hosting periods already elapsed on subscription plans, unless the service was materially unavailable.

6. Chargebacks

Please talk to us before filing a chargeback — every chargeback costs us fees we cannot recover and delays resolution for you. We respond to refund requests within 24 hours on business days, which is almost always faster than a dispute cycle. Accounts with fraudulent chargeback patterns may be refused future orders.

7. Statutory rights

Nothing in this policy limits any mandatory refund or withdrawal rights you have under the consumer law of your country, including the EU 14-day right of withdrawal for distance sales where it applies.

Questions about this page?

Write to [email protected] or message +880 1410 809023 (WhatsApp). A human answers — usually within one business day. For the full site, return to getwaved.ai.