Contact channels
Each channel is staffed by a member of the Wavelink team — not a chatbot, not a script. Choose the channel that fits your urgency.
WhatsApp · Bangladesh
Fastest channel for South Asia. Same-day reply during Dhaka business hours. Voice notes welcome.
+880 1410 809 023 · BD/EN/BNWhatsApp · UAE
For GCC customers. Gulf Standard Time, Saturday through Thursday. Arabic and English.
+971 54 361 8066 · AE/AR/ENEmail · General support
For order documents, invoices, NDAs and anything that needs an attachment. Replies within one business day.
[email protected]Suspected fraud or scam
Spotted a fake Wavelink card, a phishing page, or a counterfeit listing? Tell us — we act within 24 hours and coordinate takedowns.
[email protected]Security disclosure
For security researchers. See our Responsible Disclosure Policy for scope and safe harbor.
[email protected] · PGPLive form · Connect section
The same form on our homepage. Captured through Cloudflare Pages Functions, never stored longer than needed.
getwaved.ai/#connectTrack your order
Every order ships with a tracking number. If you have lost your order ID, use your email — we will look it up.
Look up your order
Enter the email used at checkout. We will email you the tracking link and current status within minutes.
Common questions
Quick answers to what teams and individuals ask most. Tap a card to jump to the full guide.
How do I program my NFC card?
Tap the card on any smartphone. A setup link opens in the browser. No app install. Three steps, under two minutes.
Will my phone read the card?
All iPhones from XR onward and all Android phones from 2018 onward support our NFC chip natively. Older phones use the QR code printed on the back.
Can I edit my profile after delivery?
Yes. Edit any field any time from the email we sent at delivery. Updates are live within seconds. No reprint needed.
How long does shipping take?
GCC: 3–5 business days. Greater China: 4–7. South Asia: 2–4. Europe, Africa and the Americas: 7–14 via free tracked delivery.
What is your refund window?
30 days for unopened custom orders. 14 days for ready-made cards in original packaging. See the full Refund Policy.
Do you share my contact data?
Never sold. Never rented. Used only to deliver your card, ship your stand, and let people you tap contact you back. See Privacy Policy.
Can you print our company branding?
Yes — 30-card minimum for custom print. Brand colours, logo, finish. Lead time 7–10 days before shipping.
Does the review stand need power?
No. NFC-only. Place it on a counter, your customers tap, your Google rating grows. No plug, no app.
Escalation & complaints
If our team has not resolved your issue to your satisfaction, you can escalate. We treat escalations as a chance to learn, not a hassle.
How escalation works
- Reply to any previous email from us, asking for it to be marked "Escalation".
- You will receive a written acknowledgement within one business day.
- A senior team member — usually the founder — reviews the case end to end.
- We issue a written resolution within 5 business days. If we need more time, we tell you why.
If you still need an external body
UAE residents may raise a complaint with the Consumer Protection Department of the Ministry of Economy. GCC customers can use their country's equivalent consumer authority. EU residents may contact their national data protection authority — see our Privacy Policy for the relevant list.
Languages & hours
We staff the channels below across these hours. Public holidays in the operating country are excluded.
| Region | Languages | Hours (local) |
|---|---|---|
| Bangladesh (HQ) | English · Bengali | Sun–Thu · 09:00–18:00 BST |
| UAE | English · Arabic · Hindi | Sat–Thu · 09:00–18:00 GST |
| Qatar · Bahrain | English · Arabic | Sat–Thu · 09:00–17:00 AST |
| Greater China | English · 中文 | Mon–Fri · 09:00–18:00 CST |
| Europe | English · Deutsch | Mon–Fri · 09:00–17:00 CET |
| Americas | English · Español · Português | Mon–Fri · 09:00–17:00 BRT |
Outside these hours, every channel routes to email. We answer in the order received, in the language we can serve fastest.